If your question has not been answered here, please contact our helpdesk.

Do I need an account, or to be signed in to make a purchase?
No. At MonsterBox.TV, we understand that you probably want to spend less time filling out forms and more time enjoying your purchases. So we've made the purchase process quick and easy. If you don't have an account with us and buy a film, we'll automatically make one for you using the PayPal email address that you used to make payment. We'll then send you your login details. Once you have completed checkout, you'll be logged straight in to your new account to start watching. If you already have an account with us, when you make payment, we'll automatically add your new purchase to that account.

What’s the difference between buying and renting?
If you buy a film with us, you are able to stream that film from our site for life. You can also download the film to watch on all your devices.
If you rent a film with us, you are able to stream that film from our site for a limited time. On the page for each film, you will see the ‘Rental Grant Period’ and ‘Rental Watch Period’. The Grant Period is the time you have to start watching your film. Once you do start watching your film, you will have the rental watch period to complete viewing.
For example, if the Grant Period was 28 days and the Watch Period 2 days, you would have to start watching your rental within 28 days of purchase. Once you started to watch the film, access would expire in 2 days. You may rent the film again at any time if required.

How do I watch my purchase?
If you chose to ‘Buy’ your film, you can stream and download your purchase.
If you chose to ‘Rent’ your film, you can only stream your purchase for a limited time.
To watch, simply login to the ‘My Account’ section of the site where you will see all of your purchases for quick and easy streaming and downloading. When you purchased your film, you should have received a receipt of purchase. Ensure you are logging in with the email address where that receipt was sent. If you don’t know your password, or if you have forgotten your password, please use the ‘Forgot Password’ link.

How many devices can I watch my purchase on?
You may watch your purchase on ALL your devices. Please note that compatibility with all devices is not guaranteed. We suggest that you contact your device manufacturer for more information. At the time of writing, our streaming and downloads have been tested extensively on Macs, PCs, iOS and Android.

Can I share my purchase with a friend?
Due to licencing restrictions, your purchase can only be viewed privately. If your friend wishes to view the purchased film, they are able to purchase it with us directly.

When I rent it, how long do I have?
The rental period varies on a per-film basis. On the page for each film, you will see the ‘Rental Grant Period’ and ‘Rental Watch Period’. The Grant Period is the time you have to start watching your film. Once you do start watching your film, you will have the rental watch period to complete viewing.
For example, if the Grant Period was 28 days and the Watch Period 2 days, you would have to start watching your rental within 28 days of purchase. Once you started to watch the film, access would expire in 2 days. When viewing your film, you will be able to see clearly what the remaining time available is. You may rent the film again at any time if required.

What devices are your films compatible with?
Please note that compatibility with all devices is not guaranteed. We suggest that you contact your device manufacturer for more information. At the time of writing, our streaming and downloads have been tested extensively on Macs, PCs, iOS and Android.

How do I pay?
When you purchase a film, you are directed to PayPal for payment. For selected transactions, you may be offered PayPal, or the ability to enter a Visa or Mastercard directly. This option will appear on ordering if it applies to your transaction.

PayPal is one of the world’s leading payment solutions, which is why we have chosen to partner with them for payments. PayPal is a world leader in terms of online security and ease of payment.
For customers without a PayPal account, you may still pay by simply entering your payment details. Payment by Visa, Mastercard or bank transfer is accepted at the time of writing.
Once you have paid by PayPal, you will be sent back to our site where you can either start watching your purchase immediately, or watch after first logging in to your account. All PayPal payments are instant so you may start watching your purchase immediately.
Please note that we do not accept eCheque as a means of payment as this takes some days to clear and creates additional administration problems.

When paying with a Visa or Mastercard directly, you can shop with confidence as we use the latest technology to secure your purchase, including 128 Bit SSL encryption. Credit card details are processed directly by our merchant provider eWay, and we do not hold any credit card details on our servers. eWay is a leader in online payment processing and security.

What if I accidently delete or lose my download?
For security reasons and licencing matters, you may download your purchase a limited number of times before your download link is no longer available. We strongly suggest that you backup all purchases.
If you need to download your film again, we can issue you with a new download link. Please email our helpdesk for assistance and ensure that you provide your full order number. Please note that we can only action requests sent from the email address of the account holder for security reasons.

How long do I have to download?
There is no restrictions on downloading time once you ‘Buy’ your film. However, you may only download your purchase a limited number of times before your download link expires. To avoid this issue, we suggest downloading the film once only and copying this download to your various devices.

I get an error message when trying to download my film, and the download doesn't start. What should I do?
Please contact the helpdesk with your full order number and report the issue. Please note that restarting the download multiple times may result in exceeding the maximum number of downloads for your order- it's easier to contact the helpdesk straight away if your download fails to start.

I get an error message when trying to stream my film, and I can't see a player. What should I do?
Please contact the helpdesk with your full order number and report the issue. Please tell us the exact error that you are getting so we can resolve your issue.

What if I have forgotten my password?
You can get a new password sent to you via the ‘Forgot Password’ link on the sign in page. If do not receive this email after 1 hour, please check your Spam/Junk/Bulk email folder, as our emails may end up here from time to time.
Once you login with the password that was emailed to you, we suggest that change your password immediately to something more memorable. You can do this by using the ‘Account Settings’ link after you login.
If you don’t get a ‘forgot password’ email, please contact the helpdesk with the time the ‘forgot password’ request was made. Please note that we can only action requests sent from the email address of the account holder for security reasons.

Can I change my password?
Yes- after you login simply click ‘Account Settings’ to change your password. While there are no restrictions on what your password can be, we suggest using something that is easy for you to remember but hard for others to guess. We also suggest using a combination of uppercase letters, lowercase letters, numbers and symbols.

Can I take my purchase to another country?
Once you have purchased your film you may watch it in any country.